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Keep The Faith's 
Customer Service Information
 

For all questions concerning your account or any orders you have placed; and for any technical questions or difficulties you may have
while using this website, you may contact Customer Service for assistance during business hours at: (201) 327-5900

 

Keep The Faith's  Privacy Policy


Keep The Faith, Inc. is committed to protecting your privacy. We will only use the information we receive about your account with us lawfully.

We gather your personal account information for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will also give you the opportunity and the means to refuse any "update"  email you may receive from us in the future.

The type of information we will collect about you includes:
  • Your name
  • Address
  • Phone number
  • Email address
  • Credit Card details

We will never collect information about you without your explicit consent.

The information we hold will be accurate and up to date with any information you yourself provide. You can check with us about the account information we have on file for you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The account information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to maintain the accounts of visitors to our site, and to store their order information for their online access. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.

However, we have absolutely no desire or intent to use this information except to the extent that it serves your needs and interests as our customer.

If you have any questions/comments about privacy, you may certainly feel free to contact us at any time.

 

Keep The Faith's  Refund Policy


The sale of audio cassettes, downloads and other items from this website is normally considered final.  In the event you have some concerns about the audio cassettes, downloads or products you have purchased, please feel free to contact our Customer Service Phone # for assistance. 

 

Keep The Faith's Shipping Policy


Downloads are available immediately upon successful payment transaction and checkout.  To better manage our costs as a nonprofit organization, tapes are assembled as ordered and are normally shipped within 2-3 weeks.
 



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